Work the documents
Open the portal, search the manual, scan for the section that matches the serial range, then work out which procedure applies. Repeat for the next question.
Correct sources. Slow to reach.
AI service advisor
From fault code to verified fix.
The alert identifies the asset. The work order assigns the job. The technician still has to work out what actually failed, find the information that applies to this machine, and decide what to do next.
Ask by voice or plain EnglishGrounded in your sourcesBuilt for the repair itself
Built for the people who keep equipment running
SPN 157 · FMI 18Asset 4412 · lost power under loadAssigned 8:47
AskIn the technician’s own words
RetrieveManuals, history, fault context
GuideNarrow it down with evidence
VerifySources stay visible
The technician-facing gapA work order says what needs attention.
A work order says what needs attention.
It does not say how to resolve it.
Follow one fault from the moment it lands. Every stop is a real system doing its job correctly, and none of them close the distance to a diagnosis.
Fault alert00:00 elapsed
The alert names the asset, not the cause
Asset 4412 reports SPN 157 / FMI 18 after losing power under load. A work order is created and assigned to whoever is free.
Nothing yet says whether this is a sensor, a filter, a transfer pump, or a wiring problem.
Where the time went
0min
Looking for information
0m
Waiting on someone
0m
Actual diagnosis
0m
Step 1 of 5
Forty-seven minutes in, the first diagnostic step still has not happened.
An illustrative troubleshooting path, not measured data. The point is where the time goes: existing systems detected the fault and assigned the work, but nothing helped interpret it.
The Workify layerAsk the problem. Get the context.
Ask the problem. Get the context.
Work toward a repair you can stand behind.
Step through an illustrative repair on the same fault. Workify assembles the context on the right as the conversation goes, so by the end there is both a diagnosis and a record.
Technician
Asset 4412 lost power under load and logged SPN 157. Where should I start?
An illustrative conversation. Step 1 of 8.
What is happening8:47
Technician
Start with the machine, not a search box
The conversation opens with the asset, its fault, and the open work order already attached, so nothing has to be re-typed or re-explained.
Repair in progress
Repair contextBUILDS AS YOU GO
Asset in contextAsset 4412 · 8,410 hrs · open work order
Fault interpretedNot yet established
What the tech already didNot yet established
Procedure and sourceNot yet established
Prior repair on your fleetNot yet established
Service record draftedNot yet established
The record is assembled from the work, not from memory afterwards.How the record gets written
Context, not generic answers
Grounded in the information your team already trusts.
Select a source to see what it contributes to a live repair and where the honest limits are. Which of these are available depends on your systems and what you can share.
The machine in front of youAsset 4412 · SPN 157
Technical documentation
The procedure that applies to this machine
Service manuals, repair procedures, specifications, wiring and hydraulic diagrams, and service bulletins for the equipment your team actually runs.
- Retrieve the test or procedure for the model and serial range in front of you
- Show specifications and torque or pressure values next to the answer
- Keep the section and page visible so guidance can be checked
Coverage depends on which documentation your team can make available. We are not claiming a universal library of every OEM manual.
One fault code.
Three ways to look for the answer.
The information needed to fix the machine usually exists already. What differs is how long it takes to find it and how much of it can be trusted.
?
Ask a generic assistant
A fluent answer about engines in general. It does not know this asset, its history, its configuration, or which of your documents it came from.
Plausible. Not verifiable.Workify
An advisor that stays on the machine
The fault, the asset, the applicable procedure, and the prior repair arrive together, with sources visible. The technician evaluates and decides.
Evidence stays attached to the answer.Existing systems manage maintenance around the technician. This one is built to help them resolve the issue.
What we are and are not claiming
We are still validating the exact implementation with maintenance teams, so it matters that these boundaries are clear.
Is Workify intended to replace technician judgment?
No. Workify helps technicians find and connect relevant evidence. The technician remains responsible for evaluating the machine and deciding how to perform the work safely.
Does every data source need to be connected on day one?
No. The useful starting point depends on your operation. A conversation helps us understand which documentation, history, and system context would make the biggest difference first.
Ready to look at a real repair?Bring us the fault
Bring us the fault
you keep chasing.
Walk us through a real troubleshooting workflow and the information your technicians use today.
A 30-minute conversation about your equipment, your documentation, and how repairs get diagnosed today.